Pros
They seem to place a large emphasis on family and worship, therefore all stores are closed on Sundays. Hobby Lobby also closes at 8 pm and opens at 9 am. To have shorter hours and be closed on Sundays is almost unheard of in the large retail store world, yet they are still growing and making large profits.
Cons
I think Hobby Lobby could use more technology in the stores. Cashiers have to manually type in prices and sales on all products. At times the sales can be vague or confusing leading to cashier error or arguments with customers. Being able to scan items would be very helpful. It would also help reduce the sometimes long wait times at registers. Every return has to be approved by a manager, there have been times when managers are too busy to come to the registers which means the customer and the line behind them are waiting until the manager gets free and comes to the front. Most customers have told me this is their number one complaint.