Mission statement versus the way employees are trained and treated
Pros
Starting wage sufficient for retail
Cons
The lack of training is incredible! I was thrown on a register the second day and expected to know which department each item fell into. Example: Customer purchases a glue gun. There are glue guns in three different departments. You had to ASK THE CUSTOMER where they got the glue gun...seriously?? There are no bar codes. You enter each item individually and you better know which department it is to be rung under and if it is on sale or you are put on the "bad girl list." That is literally what they call it. Hobby Lobby is a huge retail store. There are several departments that actually have thousands of items in each department. There is no training...period. The "store tour" was literally fifteen minutes and it was done by a very disgruntled store manager. I've never seen a manager that was as condescending as this manager. The employees are scared to approach the manager. When I first started, I was told by several employees that they stay as far away from the manager as possible. The mission statement doesn't apply at the store, which saddens me. Customers complain about the amount of time it takes to check out due to the fact that there are no bar codes. They get irritated when you have to look at the discount flyer to make sure you are giving the correct discount, or make sure that item does not have a discount. If I took time to list the cons of working at this store, it would take hours.