Hobby Lobby reviews

3.2

45% would recommend to a friend

(4,939 total reviews)
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David Green

45% approve of CEO

44% positive business outlook

Hobby Lobby has an employee rating of 3.2 out of 5 stars, based on 4,939 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hobby Lobby employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

5K reviews
1.0
Aug 1, 2014
Recommend
CEO approval
Business Outlook

Pros

The full time pay is really nice. Having Sundays off most of the year is a plus but that's about it.

Cons

Being a department head you're expected to do certain things in your area, with absolutely NO time to do it. The only thing that matters to our managers is seasonal items like Christmas etc. Then when your district manager comes in and is upset that your department isn't up to par, your manager chews you out. Then there's the stock tests. Once a month your DM comes in to check 100 SKUs in the store to see if you have it. If you don't have that specific item in stock, it's the end of the world. It doesn't matter that it means that customers are buying the product, therefore helping sales! It becomes your fault because you're doing something wrong because we're supposed to have everything in stock at any given moment. Then you get a write up for it too. Completely back asswards. Your hours are always getting cut below the company minimum for full time. So much for a guaranteed 35 hours a week as the policy states. Also when you call in sick, your manager doesn't use your PPTO/sick leave. He uses your vacation! So if you're out of vacation, you don't get to take time off, because he doesn't let you use PPTO either! What's the point in PPTO existing? Also the way their payroll is set up is bs. There's no separate account for vacation so it comes out of our weekly payroll. So the weeks people take vacation are awfully short handed because we're paying someone 40 hours who's not even working in the store. Also the registers are archaic and they just updated them a year ago. No scanners. No system of any kind. You're expected to know all the sales every week, and what department every item is in. Needless to say the past almost 4 years of my time here have been exhausting and entirely too stressful for a retail job.

1.0
May 20, 2014
Recommend
CEO approval
Business Outlook

Pros

It's employment. And that's about it.

Cons

Everything else. The job is not hard...it's just made hard by the stupid way it's done by "policy" which changes depending on which manager you ask. Verbally abusive managers. DM doesn't care. Neither does home office. This company gets rid of GOOD co managers in favor of horrible, horrible managers that shouldn't be there. It's unreal. And illegal to be verbally abusive to employees yet it's a daily thing. I could go on and on but essentially this company is back asswards and seems to pride itself in that. Pay is good for an hourly retail job but you will be earning every penny for the emotional and mental stress that comes with it.

3.0
May 6, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty decent for PT employees. The store closes at 8:00 pm every day, and is closed on Sunday. There's no insane early morning hours for Black Friday, only slightly earlier/later hours. Employee discount is 15%. Knowing when things were going to be marked down. Monthly potluck.

Cons

The HL way of conducting business in it's stores is better suited for a smaller Mom & Pop operation. The POS system currently being used, is an improvement over the previous one, but is still tedious for large transactions. As a cashier you have to enter everything manually. Price + Department + Discount (if applicable). The cashiers have a very small space to work, and this makes wrapping the fragile items difficult. If a customer changes their mind about an item, you aren't allowed to void that item. The CSM must come over and delete the whole transaction, and all items then have to be entered again. If the majority of your customers are buying sale items, the high percentage raises a red flag, and you are accused of not knowing what's on sale (giving everything away). HL pushes the app, and the weekly 40% coupon, yet we are admonished when we ring in a certain number of those coupons. The CSM must supervise and approve every return. This isn't usually a big deal, except when they have the CSM on the other side of the store covering someone else's department. Some days there aren't enough people working the floor, so price checks can take a long time. Overworked is still overworked, even if you're making a decent paycheck. Employees from the floor do come to help ring up customers when the lines are long, but then they get behind in their work. Most days controlling payroll dollars seems to trump staffing the store for good customer service. The most balanced and even-handed Manager at this store is openly disrespected by the other Managers, and most employees too. Almost everything is made in China. Really?

Viewing 94 - 96 of 4,939 Reviews

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