Dishonest practices, favoritism and manipulation.
Pros
They are a growing company. Good compensation for management. Good benefits. Pay scale 30% higher than industry average. Privately owned company. The top leaders seem genuine.
Cons
A few of the sales reps make money, but are on different campaigns that the majority of reps. Favoritism plays a key role. One or two agents are on good campaigns on each team to create inhouse competition. The majority get calls from low income locations who do not qualify, Canada or other countries. Lower level management is very corrupt. Agents pay supervisors to be put on the better campaigns and this is collected under the table. Policy and procedure is sporadic and not consistent across the board. Not all employees are treated the same. Some agents sit for long periods waiting for calls and others get call after call. Senior management deflects these accusations and questions. While the objective is to sell timeshare packages, the top reps never use the word timeshare during their pitch, especially the top dog in the call center. He throws it in at the end, very sneaky. Other top producing reps sell "imaginary getaways," meaning they are not truthful about where the guest is staying, how many people it sleeps and so on. Management okays these dishonest sales because they get paid on volume. Management gets paid too much compared to the competition and are dishonest. Greed creates more corruption. The theory is, "tell them anything you have to and get the sale." Very unethical conduct.
