Is Holiday Inn Express a good company to work for?

Holiday Inn Express has an overall rating of 3.4 out of 5, based on over 2,837 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at Holiday Inn Express to a friend and 53% have a positive outlook for the business. The best reviews about Holiday Inn Express have been left by employees working as Customer Service Representative , Sales Manager and Breakfast Attendant .

Does Holiday Inn Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Holiday Inn Express employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Holiday Inn Express. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Holiday Inn Express?

55% of Holiday Inn Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holiday Inn Express 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holiday Inn Express?

Front Desk Agent (319) , Front Desk Receptionist (203) , Housekeeper (191) , General Manager (95) , Night Auditor (94) , Night Auditor/Front Desk Agent (76) , Front Desk (59) , Housekeeping (50) , Front Desk Associate (40) , Guest Service Representative (40) , Breakfast Attendant (38) , Front Desk Clerk (34) , Front Office Manager (34) , Guest Service Agent (34) , Receptionist (34)

What are the pros of working at Holiday Inn Express according to real employee reviews?

"great people... and that is all" ((in 94 reviews)); "Get to meet new people and work with a great staff" ((in 87 reviews)); "Very flexible hours and days." ((in 65 reviews)); "Great coworkers and GM helped if any issues" ((in 65 reviews)); "Flexible schedule and I loved all the different people I got to meet!" ((in 27 reviews))

What are the cons of working at Holiday Inn Express according to real employee reviews?

"Low pay for very strenuous and hard work." ((in 186 reviews)); "Avoid! Bad management and gossipy co" ((in 174 reviews)); "No benefits (health or otherwise) and no guarantee of full" ((in 98 reviews)); "bad managers, they are rude" ((in 37 reviews)); "Lack of training" ((in 30 reviews))

What are employees saying about Holiday Inn Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holiday Inn Express layoffs and their outlook for job security at Holiday Inn Express in 2026.

What are the top reviewed Holiday Inn Express locations?

Orlando , Charlotte , New York , Atlanta , Dallas , Saint Louis , Houston , Louisville , Nashville , Phoenix , Grand Rapids , San Antonio , Columbus , Las Vegas , Fort Worth , Los Angeles , San Diego , Omaha , Austin , Knoxville , Mason City , Philadelphia , Columbia , Richmond , Warrensburg , Madison , Mooresville , Lucedale , Picayune , Minneapolis

Holiday Inn Express reviews

3.4

55% would recommend to a friend

(2,637 total reviews)

Keith Barr

66% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holiday Inn Express has an employee rating of 3.4 out of 5 stars, based on 2,637 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn Express employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

3K reviews

5.0

Apr 14, 2014

Director of Sales - An innovative, results

Director of sales & marketing

Recommend

CEO approval

Business Outlook

Pros

Good Work / Life balance. Flexible scheduling, great training.

Cons

Nothing to add!! This is a great company and owner to work with.

3.0

Apr 12, 2014

Front Desk

Guest services agent

Recommend

CEO approval

Business Outlook

Pros

Nice location. Easy people to get along with. Good work life balance. Good benefits

Cons

Varying days of work. Not a lot of training, training was more on the job than actual lesson based. Pay could be higher

5.0

Apr 2, 2014

The Most Awesome Work Experience on My Resume

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I loved the location. I worked as a Front Desk Associate from February 2010 until August. Although I only lived in Torrington a short time, my co-workers were pretty awesome. The trains were an issue with some of the guest; but with our great customer service, the guests soon appreciated the train whistles as the flavor of Torrington!!!

Cons

There weren't enough guest requesting transportation services from the hotel staff and I actually enjoyed that small luxury!

Viewing 2569 - 2571 of 2,637 Reviews

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Jobs at Holiday Inn Express

Hotel Front Desk Clerk