Is Holiday Inn Express a good company to work for?

Holiday Inn Express has an overall rating of 3.4 out of 5, based on over 2,837 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at Holiday Inn Express to a friend and 53% have a positive outlook for the business. The best reviews about Holiday Inn Express have been left by employees working as Customer Service Representative , Sales Manager and Breakfast Attendant .

Does Holiday Inn Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Holiday Inn Express employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Holiday Inn Express. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Holiday Inn Express?

55% of Holiday Inn Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holiday Inn Express 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holiday Inn Express?

Front Desk Agent (319) , Front Desk Receptionist (203) , Housekeeper (191) , General Manager (95) , Night Auditor (94) , Night Auditor/Front Desk Agent (76) , Front Desk (59) , Housekeeping (50) , Front Desk Associate (40) , Guest Service Representative (40) , Breakfast Attendant (38) , Front Desk Clerk (34) , Front Office Manager (34) , Guest Service Agent (34) , Receptionist (34)

What are the pros of working at Holiday Inn Express according to real employee reviews?

"great people... and that is all" ((in 89 reviews)); "Get to meet new people and work with a great staff" ((in 81 reviews)); "Great coworkers and GM helped if any issues" ((in 65 reviews)); "Free food, flexible schedule, good location, hotel discounts" ((in 28 reviews)); "Easy Not stressful Good work environment" ((in 27 reviews))

What are the cons of working at Holiday Inn Express according to real employee reviews?

"Low pay for very strenuous and hard work." ((in 182 reviews)); "Avoid! Bad management and gossipy co" ((in 181 reviews)); "No benefits (health or otherwise) and no guarantee of full" ((in 93 reviews)); "long hours and hard to find employees" ((in 61 reviews)); "bad managers, they are rude" ((in 37 reviews))

What are employees saying about Holiday Inn Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holiday Inn Express layoffs and their outlook for job security at Holiday Inn Express in 2026.

What are the top reviewed Holiday Inn Express locations?

Orlando , Charlotte , New York , Atlanta , Dallas , Saint Louis , Houston , Louisville , Nashville , Phoenix , Grand Rapids , San Antonio , Columbus , Las Vegas , Fort Worth , Los Angeles , San Diego , Omaha , Austin , Knoxville , Mason City , Philadelphia , Columbia , Richmond , Warrensburg , Madison , Mooresville , Lucedale , Picayune , Minneapolis

Holiday Inn Express reviews

3.4

55% would recommend to a friend

(2,637 total reviews)

Keith Barr

66% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holiday Inn Express has an employee rating of 3.4 out of 5 stars, based on 2,637 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn Express employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Sep 21, 2017

housekeeping

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have no good reasons

Cons

Unprofessional racist not a company I would work for again at this location Weston Wi

1.0

Sep 14, 2017

Awful Working Environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None to my knowledge

Cons

Too many to list, but here are just a few: Low pay. Rude, aggressive supervisors who think they can talk down to and yell at people and complain of being tired all the time despite the fact all they ever seemed to do was sit in the office gossiping about people, sneak outside for cigarettes every ten minutes or walk around with a clip board whilst everyone else ran around knackering themselves to get the work done for them. Covering for members of staff due to staff shortage and getting no thanks for it. Unfriendly co workers. Bullying Favouritisms You get the picture..

4.0

Sep 10, 2017

Great experience

Breakfast host

Recommend

CEO approval

Business Outlook

Pros

Great customer service experience, Great team to work with, Excellent pay

Cons

No social life, Very busy, Always busy

Viewing 2596 - 2598 of 2,637 Reviews

Top companies for "Compensation and Benefits" near you

Marriott International

3.6★Compensation & Benefits

Hilton

3.6★Compensation & Benefits

Hyatt

3.8★Compensation & Benefits

IHG Hotels and Resorts

3.6★Compensation & Benefits

Jobs at Holiday Inn Express

Houseperson/Housekeeping

Housekeeping / Laundry - Hotel

FRONT DESK AND HOUSEKEEPING