Shifts are minimum 2 hours, so sometimes only one 2 hour shift per day. Plus the client could be half an hour drive away so it's like you are working 1 hour free. They keep hiring more carers and cannot provide enough shifts for the carers they already have. KMs not reimbursed to and from clients. KMs are paid between shifts IF within one hour, but often scheduled 15 minutes over so then not reimbursed.
Their in house training, although excellent, was meant to contribute RPL to Cert III in Individual Support until they changed the whole course so had to start training all over again.
Franchises are separate businesses, so if you need to move, and work for another franchise, all tenure reverts to first year again. You need to start their training all over again, and need to plead to have previous training recognised even if you've been with the other franchise for years.
No need for tertiary education, so other carers can be quite untrained and unprofessional, setting other carers up for failure. They gossip to clients and other carers, when you've actually followed the correct procedures. Some carers seem as if they cannot even read.