Home Instead reviews

3.4

55% would recommend to a friend

(3,501 total reviews)

Seth Sternberg

62% approve of CEO

49% positive business outlook

Home Instead has an employee rating of 3.4 out of 5 stars, based on 3,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home Instead employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

4K reviews
2.0
Feb 24, 2015
Recommend
CEO approval
Business Outlook

Pros

- They are very flexible with time off as long as you ask off 2 weeks in advance. I have never been denied a day off when I've asked for it in advance even when my reasons for asking off were not always extraordinary. - They provided many training classes in which you are payed to take, and you can also take a CPR certification class for free. - To me the job was personally rewarding because you are able to help people who can't help themselves and you form a bond with the clients and their families. Reimbursed for mileage while on the job. - It seems that they do care for the clients and it shows through the types of workers that they hire to take care of the clients.

Cons

- The pay is low for the amount of work the caregivers do and this became more apparent once I learned how much they charge the clients. I understand that they have expenses but it is fairly obvious that they can afford to pay us more or at least pay us for overtime. Even though we are reimbursed for mileage on the job if you have multiple clients each day you have to drive a good amount to multiple locations without pay and this can take up a lot of time depending on how far each client lives. - The schedulers are very pushy and guilt you into filling shifts last minute. I met someone who used to work in one of the offices and they informed me that, in their office, they were trained to use the idea that most caregivers are kind people who might feel bad about not helping a client and will not refuse a fill in shift even if it is a large inconvenience for them to do so, I have even been called on days that I normally have off or that I have asked off. There are times where I have been scheduled or have had my shifts extended to where I had no time in breaks in between clients because of driving and had no time to eat all day. They allow you to bring food to clients' houses but there are some clients who do not permit this and others where you need to interact with the client the entire time you are at their house so you have no time to eat anyway. Many times I could not prepare meals because I was called in for a shift while at another shift, so had no time to go home or to pick something up. - In our office, we were not given the option of direct deposit for our pay checks. They say that they do this as a means to get to know their caregivers better, and while this may be true and I like the idea behind it, it is often an inconvenience to take time out of my already busy day to drive to the office to pick it up.

4.0
Oct 21, 2014

High value, low pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can get enormous joy from feeling useful. You know you are providing needed service to a generally unserved portion of the population. Most of the people you care for are delightful, and listening to them gives you a clear window to the past. They are "Living History"! You can, often, get more latitude, concerning hours/days worked, than many other types of work. Training is provided, free of charge. You will learn patience, and a sense of humour, along with your other lessons.

Cons

You must expect to "lose" clients, frequently, due to age/health issues. Sadly, you are not allowed to "follow" clients that you no longer care for. You may not visit them, or have contact with their family. In many cases, I was not even informed of their death until weeks, or months, after their funeral. Then, it was because I inquired after them. Pay is low, expectations are high. You are often informed that you will be needed with little notice, and little respect as to your current plans. It is difficult to keep from becoming fond of your clients, and this can be a source of stress.

Viewing 58 - 60 of 3,501 Reviews

Glassdoor has 3,739 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.