Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 81 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 49 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good training and team" ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 33 reviews)); "Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 9 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Mar 14, 2024

Great place to work

Claims adviser

Recommend

CEO approval

Business Outlook

Pros

Great support as a team

Cons

Sometimes the systems crash and you have to adapt quickly

1.0

Mar 10, 2024

Ridiculous KPI - incredibly stressful

Retention

Recommend

CEO approval

Business Outlook

Pros

Free parking Paid on time Few good staff still remaining

Cons

*Incredibly stressful place and got much worse with targets getting more and more strict with each year coming. * Retention Save target causes huge stress amongst the staff, don't hit it, you are put in a pip which is very very stressful in itself. Management don't get it! *AVERAGE HANDLING TIME (AHT) is impossible to hit, you just stop breathing when customer goes on a bit (remember most customers are 70+ yrs they are gonna take longer to be served properly. * very negative culture and 1st line managers are new and don't fully understand the roles purely driven by data and no reflection how their actions impact staff moral and mental well being. Never had a pay rise in last 8 years - serious so wrong when I put heart and soul into this business.

4.0

Feb 21, 2024

Good place to work

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible working Good employee benefits

Cons

people leaving No Salary increases

Viewing 85 - 87 of 1,141 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep