A lot of talk. My experience had always been, for the majority of my time a negative one.
I have never worked in a place so regulated and with clear processes in place stray so far. Whilst I have been with Homeserve I have worked a considerable amount of time at home with the current pandemic. However, I have been expected to perform more than one role at managements request without relevant and consistent training. Some managers will micro-manage and constantly call and email regarding the most trivial of questions. Sometimes it can be hard to just get a straight answer. Hypotheses., management do not know how to perform the roles they supposedly manage. I have never worked for a company where if it’s busy, the way to get things moving is to shout at the top of your lungs. Why not pick up the call and assist your team? Conclusion, lazy and not suited for the role.
Some management are the opposite and not in a good way. Whilst seeking support and assistance replies tend to be 3-5 working days.
This coupled with changes in process, working patterns and a relatively low staff retention rate signal alarm bells all over.
My time here has been pleasant enough but it seems the only way to progress is to apply for the roles, get declined and then kick up fuss. It seems management respond to that and these people are hired back on increased salaries, a higher position within the company and once again don’t seem to understand the role
