Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 104 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 90 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 33 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Nov 21, 2020

Excellent company to work for!

Resource planner

Recommend

CEO approval

Business Outlook

Pros

Support from even the highest level of management Their customers are at the centre of all decisions Everyone works as a team to achieve a positive customer experience

Cons

Decisions aren't always discussed with all levels or departments (made at the top and fed down)

5.0

Nov 16, 2020

Great place to work

Communications officer

Recommend

CEO approval

Business Outlook

Pros

I love working at HomeServe. I'm currently working towards and apprenticeship and it's all paid for by HomeServe. HomeServe appreciates people who work there and if you work hard you get recognised. I have never worked somewhere that cares about people as much as they do here.

Cons

none I can think of

5.0

Nov 12, 2020

Good Place to Work

Finance

Recommend

CEO approval

Business Outlook

Pros

Great benefits package on top of competitive salary, generally upbeat and positive environment to work in. Management go the extra mile to support front line during busy spells. Senior management handled the pandemic impeccably with concern for staff and customers driving all decisions.

Cons

Nothing you won't find elsewhere.

Viewing 898 - 900 of 1,142 Reviews

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