Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 81 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 49 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good training and team" ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 33 reviews)); "Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 9 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,141 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Jan 25, 2024

Good

Customer agent

Recommend

CEO approval

Business Outlook

Pros

Travel, perks, salary, support, culture

Cons

Targets are tough and long hours

5.0

Jan 18, 2024

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe is a colection of companies in different countries. Labor laws and conditions change a bit from country to country, but overall it is quite homogeneous. The culture is open and acepting while being very professional. There is an expectation of achieving goals, without having a continuous monitoring of the progress. Allows for a degree of independance and autonomy that fosters professional growth.

Cons

Each company is very independant so working for a particular country is different than working for its neighbour, and so on. Said this, there is a minimal standard ensured across all geographies that makes any office a good place to work in. Because the size of each company is also different, there is more opportunity to grow in smaller offices than more mature ones. In any case there is a continous pursuit of talent.

3.0

Jan 14, 2024

HomeServe UK

Claims adviser

Recommend

CEO approval

Business Outlook

Pros

Friendly and relaxed work environment

Cons

Haphazard working hours and days

Viewing 94 - 96 of 1,141 Reviews

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Jobs at HomeServe