Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 82 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Colleagues and Customers are great." ((in 23 reviews)); "Good pay and perks." ((in 21 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Bad management and not dealt with good" ((in 36 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 9 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Sep 30, 2019

Employee Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Atmosphere Great People Complementary tea & Coffee Competitive Salary Approachable management Free Parking Job satisfaction

Cons

Getting used to the shift patterns being different everyday however you do know a month in advance

5.0

Sep 30, 2019

Great place to work

Inbound retention agent

Recommend

CEO approval

Business Outlook

Pros

-The Retention department feels like a family everyone looks out for each other! -Over the years I've made some great friends -Coaching is always available to keep you on the right path -Numerous opportunities to progress within the business -Internal schemes to build your brand -Benefits portal

Cons

- We are one of the busiest departments during winter

5.0

Sep 30, 2019

It's a family not a job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Real sense of community and worth. We work as one to get things done and if something doesn't feel quite right we are empowered to make a change. We are listened to and supported and have a clear understanding of the vision of the company. I have worked here for over 12 years and have never been happier. It's not just a job, it's a family.

Cons

Nothing from me, it's a great place to work

HomeServe Response

6y

Thanks so much for leaving a review!

Viewing 979 - 981 of 1,142 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Employee Review

Great place to work

It's a family not a job

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