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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Sep 1, 2014

      Great company to work for

      Pmo analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work as the people are friendly and ready to help new staffs. Their seem to be good prospect and job progression.

      Cons

      A bit poor on communication, and this is primary within the team i work for, however, this is now improving

      avatar
      HomeServe Response
      11y
      Thank you for the feedback. If the poor communication continues please book some time with me to discuss how my team can help.
      3.0
      Aug 13, 2014

      Good starting place for a career, good progression opportunities to middle management but not to senior level.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salaries & benefits including heathcare, bonus & gym membership even for junior level management. Due to the size of the organisation there are plenty of opportunities to move about the business and accross teams to expand experience which is actively encouraged. 'Fun' atmosphere to work in, flexible working hours and overall it provides a good work/life balance. The company has done well to turn itself around from the negative press of the past 2 years.

      Cons

      If you want to have a career in marketing and expected to work in an office environment, HomeServe is not the place. The department works in the call centre amongst people trying to do their job on the phones which is a noisy and disruptive atmosphere. People are also being brought in externally for senior management positions which limits the opportunity of exisitng staff to progress.

      avatar
      HomeServe Response
      11y
      Thank you for your review. It is great that you are willing to share your views to help others make better choices regarding employment with HomeServe. I'm glad that you feel we have turned things around over the past 2 years but I'd like to stress that this turn around would not have been possible without bringing in external managers with prior experience; This was necessary given the circumstances. The intention is to use their very relevant external experience to set the tone for the culture going forward, a culture which includes a focus on development so we will never be in the position again where we don't have middle managers ready to step up. Finally I'm disappointed that being close to the Customer is something you find noisy and disruptive. I disagree and think the experience of being close to the front line will lead to better decisions for both the staff and the Customer. Time will tell.
      1.0
      Aug 3, 2014

      High Stress, Low Pay

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't think of any pro's for working there. I was glad to leave to work somewhere much less frantic.

      Cons

      Too much work to fit into a day, too many interruptions to take you away from your desk to waste time, playing silly games, fancy dress etc, but still expected to get the work done. Bad management style, intimidating for employees.

      Viewing 1099 - 1101 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.