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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      May 10, 2014

      Learned some hard lessons and now moving forward

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a real focus on Customers and staff following the FCA investigation. It is clear that the company recognised their failings and have embraced a new way of working. The products have undergone massive upgrades and 90% of the senior team were replaced. CustomerFirst is a really empowering programme.

      Cons

      Improvements for the staff are further behind than those put in place for Customers. The IT system is being improved but for now is lacking.

      5.0
      Apr 19, 2014

      A forward thinking company, with scope for growth having overcome recent FCA investigation.

      Customer retention & recent cco
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Secure employment long-term if you fit in well with the company's ethos. 2. The company values training and development in many job functions. 3. Cares about a happy workforce, rewarding employees with various employee incentives.

      Cons

      1.Not being sexist at all, there are far too many female managers/directors. This needs to be improved male/female ratio. 2. A lot of managers viewed as bums on seats here, no formal qualifications. 3. The company sometimes fails to recognise talent. It's slightly lost in terms of recruiting friends internally.

      5.0
      Apr 17, 2014

      Recruitment process

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Clear communication - Kept me in the loop through the process - Had a 'pre start date' phone call to check that I had everything for my first day with Homeserve

      Cons

      Process was longer than everyone expected due to a top tier restructure - so couldn't be helped

      Viewing 1132 - 1134 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.