Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 107 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 87 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 58 reviews)); "Colleagues and Customers are great." ((in 24 reviews)); "Good pay and perks." ((in 22 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 34 reviews)); "Managers don’t notice the hard work we do." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jul 6, 2023

Fast pace, always changing.

Field service manager

Recommend

CEO approval

Business Outlook

Pros

Culture is very good, need to make sure that we don't loose that over next few years after take over from Brookfield

Cons

Not all vacancies are advertised.

2.0

Jun 29, 2023

Old company, new owners = new way

Tech manager

Recommend

CEO approval

Business Outlook

Pros

Project deliverables frequently flaky, lack of accountability suits many incumbents.

Cons

Lack of trust as 'mates' promoted beyond capability rather than embracing progress. Basic disciplines still poor, ropey techology implementations plus cover ups and blame culture. Takeover will cause unknown fallout, but likely to be beneficial long term

5.0

Jun 22, 2023

.

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

It has good values and ideals

Cons

The pay could be better

Viewing 112 - 114 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep