Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 82 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 52 reviews)); "Great opportunities to develop yourself in a career where you truly feel valued and where you make a real difference" ((in 35 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 32 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,142 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

1.0

Apr 18, 2023

Terrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people within the department are all lovely.

Cons

From the information on the job spec right through until you hit the call centre floor, the truth of the role is hidden. Your role is literally to sit there and be screamed or shouted at by angry customers who have had terrible service by some of the HomeServe engineers or contractors who never have to face the issue again.

3.0

Apr 17, 2023

Ok...but pressure in sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good salary and benefits offered

Cons

Sales are very pressured and commission based

5.0

Apr 13, 2023

Homeserve

Area manager

Recommend

CEO approval

Business Outlook

Pros

great employer, treat employees fairly

Cons

struggled for progression opportunities in recent years

Viewing 124 - 126 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep