Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 117 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "great benefits and recognition." ((in 49 reviews)); "Development opportunities" ((in 34 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

1.0

Jan 11, 2021

Keep my family safe

Service engineer

Recommend

CEO approval

Business Outlook

Pros

Having a job when others don’t

Cons

Not being safe by doing jobs when these jobs can wait

2.0

Oct 1, 2020

No one is happy

Gas engineer

Recommend

CEO approval

Business Outlook

Pros

The wage,that’s it. The remaining good engineers that are still clinging on

Cons

Everything else,the place is a shambles. Customers have nothing good to say about homeserve and engineers are leaving constantly. Terrible place to work

2.0

Apr 22, 2020

Great company spoilt by over promoted and inexperienced IT management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This is a really great company in so many ways, good benefits, open minded and approachable directors. Great social activities, charity days, etc made going to work rewarding and enjoyable.

Cons

The IT systems that support the Claim Center have been managed by under skilled and inexperienced staff over the last few years. Any serious IT professionals will move on after time. Additional issues with faces not fitting especially when IT ‘management’ are challenged over quality and performance of deliverables. The extent of the problems are hidden from higher management at the detriment of skilled and honest staff.

Viewing 124 - 126 of 1,142 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Keep my family safe

No one is happy

Great company spoilt by over promoted and inexperienced IT management.

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Jobs at HomeServe