Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 77 reviews)); "great benefits and recognition." ((in 50 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 33 reviews)); "Colleagues and Customers are great." ((in 21 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "Communication will always be something that can be improved" ((in 11 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,141 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Dec 15, 2025

Decent Place Nottingham

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Good People to work with

Cons

work hours can be a bit long

5.0

Dec 10, 2025

Fantastic Employer

Head of operations

Recommend

CEO approval

Business Outlook

Pros

Culture is fantastic. People are listened to and all are pulling in a common direction. Success is celebrated and people are invested in. Pay is above average

Cons

no real con's, however a minor one is a pull back from Hybrid to work in the office applied unilaterally, without consideration for those that joined during or post pandemic where Hybrid / Home working was the norm and was a major draw for joining.

5.0

Dec 8, 2025

Good company

Head of department

Recommend

CEO approval

Business Outlook

Pros

Good employer, with good promotion opportunities

Cons

Based in Walsall, limited public transport

Viewing 13 - 15 of 1,141 Reviews

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Jobs at HomeServe

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent Place Nottingham

Fantastic Employer

Good company

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