HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Nov 3, 2021

HomeServe

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They really care about their people and customers. You’re aware of the principles and what it means to be part of the HomeServe family.

Cons

Nothing, keep doing what you’re doing.

3.0
Nov 2, 2021

Look at the SLT

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

HomeServe in the whole was a fantastic place to work. They had great benefits, amazing people and plenty of opportunity for progression. They also offer lots of training to support future aspirations.

Cons

They do not pay competitively and your work is not rewarded accordingly. The end of year review process is completely broken meaning you and your team mates who work hard get put into a box without even having the opportunity to explain how you feel you performed. As for the objectives they always change through the year as the goal posts move but your score is based on this outdated process. The SLT all point fingers at each other and it’s always someone else’s fault rather than being coordinated with actually fixing problems. Once you’ve given everything and they no longer need you they will tap your shoulder offer you cash to just walk away from employment. Your job is never safe!

1.0
Oct 28, 2021
Recommend
CEO approval
Business Outlook

Pros

You develop friendships among your team

Cons

Management sweep bullying under the carpet, highlighting that ‘I’ve know this person for years, she’s not like that’ she most definitely was a bully. Unsupportive when my daughter was very poorly, there was no support surrounding me being off with her, I was inundated with calls each and everyday intimidating me about the safety of my job. Then to top it off when I finally decide to leave they have withheld my wages when I only owed them 17 hours annual leave.

avatar
HomeServe Response
4y
Firstly I want to say thank you for taking the time to leave us a review. I'm sorry to hear that you have had a negative experience during your time at HomeServe. We're really passionate about everyone who works here. I'm surprised to hear of your personal experience and it would be good to discuss your specific experience in more detail. Please feel free to contact me personally and we can discuss further. Thanks Gareth Hanmer Head of Contact Centre
Viewing 217 - 219 of 1,142 Reviews

Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.