Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 111 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 82 reviews)); "great benefits and recognition." ((in 58 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 35 reviews)); "Good training and team" ((in 24 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Apr 27, 2021

Not bad overall but could be better

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Onsite parking. Decent equipment to work with. Good benefits. Good people. Did well coping with the pandemic.

Cons

Poor direction when it comes to staff development. Face fits mentality. Poor middle management with poor consistency and no direction. Slow to develop technology and behind competitors on the technology side.. e.g website. The company seems very reactive and not proactive.

3.0

Apr 23, 2021

Ok but could be better

Manager

Recommend

CEO approval

Business Outlook

Pros

Free on-site parking, canteen and good work life balance

Cons

There is a lack of learning and development even when requests have been discussed and submitted with line manager. You don't hear anything back despite chasing up multiple times. After a few years of chasing you give up. Saw the lack of BAME faces from senior management level and above to a good indicator of the lack of diversity. It's always the ones that shout the loudest and often in cliquey circles that brags about how great it a workplace Homeserve is. It was ok. Room for improvement in areas of delivery, process improvement and prioritisation

1.0

Apr 19, 2021

Badly led

Senior human resources manager

Recommend

CEO approval

Business Outlook

Pros

Uk Leadership and how they lead

Cons

Future for the business group wide

Viewing 283 - 285 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep