HomeServe USA reviews

Thank you for your honest and thoughtful feedback. We understand how difficult it can be to speak up, and we truly appreciate your willingness to do so. Your comments raise serious concerns about trust, flexibility, leadership and support for employee wellbeing. These are not taken lightly. We’re especially troubled by your experience advocating for colleagues facing health challenges. Supporting our team through life’s complexities should never feel like a struggle. That’s not the culture we want and genuinely believe is not the norm for most colleagues. It's unacceptable at any level. We also want to acknowledge your frustration with company responses. Our goal is never to offer “perfect” replies, but to be transparent, accountable, and open to growth. We know that real change comes from listening and acting—not just messaging—and we’re working to ensure our communications reflect that. Regarding compensation, we understand the concerns about rising healthcare costs. It’s a challenge we’re actively working to combat. We contribute a significant portion toward healthcare premiums to help ease that burden, and we continue to explore ways to make our benefits more sustainable and supportive. Despite the fact that health care costs have risen about 10% on average in the country in the last couple of years, we have maintained an overall increase of just a 4% increase for the second year in a row. As part of our commitment to employee wellbeing, we’ve recently launched a new health-focused Employee Resource Group aimed at helping everyone be their best—mentally, emotionally, physically, and financially. We hope it becomes a meaningful space for support and advocacy across the organization. Thank you again for your continued dedication and for sharing your perspective. Your voice matters, and we’re committed to doing better. If you’re ever open to reaching out to People Team Leadership, please know you’ll be heard with open ears.