Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 29 reviews)); "Good pay if you hit commission each cycle and really good benefits." ((in 20 reviews)); "The pay is good and even higher than market average." ((in 14 reviews)); "Great work/life balance" ((in 11 reviews)); "nice offices (Angel office London recently renovated)" ((in 9 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 19 reviews)); "Leadership is belittling." ((in 5 reviews)); "Sometimes long hours." ((in 4 reviews)); "I was told once by a manager that I wasn't passionate enough about my work because I spent 10" ((in 3 reviews)); "limited opportunities to grow." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

What are the top reviewed Hotels.com locations?

Dallas , Springfield , Arlington , Michigan Center , McAllen , Rock Hill

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

5.0

Feb 12, 2018

I love working for Hotels.com

Technology director

Recommend

CEO approval

Business Outlook

Pros

I have never worked somewhere with so many interesting, intelligent, inclusive and collaborative people like here!

Cons

We should be doing a lot more PR around our great tech stack and the opportunity to work with cutting edge technologies

Hotels.com Response

So glad to hear you are enjoying your time at Expedia!! We love it here too!

3.0

Jan 4, 2018

Great company, disorganized management, unrealistic expectations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Health benefits, catered lunch every Wednesday in Dallas, free coffee, soda, juice, tea, break room had ping pong, fooseball, xbox. Company is at the forefront of the travel industry, it's doing great things. Work hard, play hard.

Cons

Management constantly changes their mind and are micro managers, making it hard to get anything done. 10 different people want buy in on every project making it impossible to please everybody which delays timelines and you don't end up owning the project yourself. There is no HR in the Dallas office, it's in London, so if you have an issue it's not a high priority because they are not there to visually witness something. If you have managers in London and you work in Dallas, you will be forgotten about and it's harder to promote quickly because they don't see you working your tail off every day, they only see end results because they're so far removed. More corporate positions are in London than Dallas, so very difficult to rise up the ranks in Dallas.

4.0

Nov 21, 2017

Great Company, Spotty Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Champions being at the forefront of the travel tech industry Always innovating Everyone has a meaningful role

Cons

Some management lacks EQ resulting in abusive behaviour Global company but expectation at head offices in London are to conform to British norms of communication, anti-enthusiasm and repressive tendencies

Viewing 73 - 75 of 185 Reviews

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Jobs at Hotels.com