Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 32 reviews)); "Great benefits (e.g." ((in 18 reviews)); "The pay is good and even higher than market average." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "nice offices (Angel office London recently renovated)" ((in 8 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 18 reviews)); "Leadership is belittling." ((in 5 reviews)); "limited opportunities to grow." ((in 4 reviews)); "Sometimes long hours." ((in 4 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

2.0

Aug 21, 2015

It's not what it used to be.

Lodging support services agent

Recommend

CEO approval

Business Outlook

Pros

My co worker's on the phones were amazing. The pay is decent and free sodas and juice.

Cons

There has been too many changes and there is a lot a favoritism. They took away our monthly bonuses and what they are offering does not come close to what we should get. The Supervisors are never at work, always calling in, they seem to not get in trouble for not being at work. The whole atmosphere has changed, we can't even read a book at work.

Hotels.com Response

10y

We’d like to thank you for your review of Hotels.com! You are an important and valued part of our call center operations. This feedback helps us evaluate and improve our organization.

5.0

Apr 26, 2015

Director

Recommend

CEO approval

Business Outlook

Pros

Hotels.com (owned by Expedia), is the most employee centric company I've ever worked for. The company is characterized by a fast but reasonable pace, nimble decision making, and a happy, productive work environment. No one is hung up on titles or org charts. Everyone is approachable and focused on common goals. Creativity is encouraged. Expedia values are driven from the top down and the company is very well run.

Cons

No company is perfect. Though there is nothing that I can think of that rises to the level of a con. The Dallas office is one of the smaller Expedia offices (400 - 500). If you are a upwardly mobile professional, you may have to consider a move to Bellevue, Washington or London, England.

Hotels.com Response

10y

Your review and feedback is greatly appreciated! Our team is truly an incredible group enabling us to be a market leader in online travel and to offer an amazing customer experience. We appreciate you helping us make that happen.

4.0

Feb 25, 2015

Good company to work for with opportunities across the globe in all areas of the business

Analytics manager

Recommend

CEO approval

Business Outlook

Pros

Global company with solid benefits and good work environment that encourages ideas and allows one to impact change.

Cons

Difficult to advance vertically from same role... opportunities are more available upon lateral movement to other roles.

Viewing 13 - 15 of 185 Reviews

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