Does Hotwire Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotwire Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Hotwire Communications. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Hotwire Communications?

57% of Hotwire Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotwire Communications 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Hotwire Communications?

Customer Service Representative (19) , Account Manager (14) , Customer Engagement Specialist (10) , Field Service Technician (9) , Installation Technician (9) , Technician (6) , Launch Account Manager (5) , Project Manager (5) , NOC Engineer (4) , Talent Acquisition Specialist (4) , Technical Engagement Specialist (4) , Technical Support Representative (4) , Business Development Executive (3) , Manager (3) , Service Technician (3)

What are the pros of working at Hotwire Communications according to real employee reviews?

"Some good people to work with." ((in 21 reviews)); "Good Pay" ((in 17 reviews)); "Decent benefits" ((in 11 reviews)); "Culture is great." ((in 8 reviews)); "Employees are all nice" ((in 6 reviews))

What are the cons of working at Hotwire Communications according to real employee reviews?

"Management was horrible and did not do their jobs." ((in 33 reviews)); "does not give raises or perks." ((in 12 reviews)); "No training or incentive programs." ((in 11 reviews)); "My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300" ((in 8 reviews)); "Upper management knows of this supervisor's foolishness and continue to keep him employed because of reasons unknown." ((in 7 reviews))

What are the top reviewed Hotwire Communications locations?

Fort Lauderdale , Miami , Bala Cynwyd , Naples , Tucker , Boca Raton , Miramar , Wynnewood , West Palm Beach , Cypress , Atlanta , Charlotte , Philadelphia , Fort Myers , Hollywood , Orlando , Buford , Port St Lucie , Cypress Creek , Rockford , Foristell , Raleigh , Dallas , San Antonio , San Juan , Levittown , North Miami Beach , Palm Beach , Pembroke Pines , Pompano Beach

Hotwire Communications reviews

3.3

57% would recommend to a friend

(314 total reviews)

Kristin Johnson

68% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (314 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hotwire Communications has an employee rating of 3.3 out of 5 stars, based on 314 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotwire Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

314 reviews

1.0

Dec 30, 2025

A typical churn and burn setting

Technical engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Remote work in an economy where remote work is rare. Hour lunch.

Cons

Where do I start? I finished their training to learn the Amdocs system and how to do installations, and we almost NEVER do installations. I signed up to be a Technical Engagement Specialist but I'm expected to do just Billing for months, and NEVER get rid of the Billing Queue. I am not here to argue with people over money, I'm here to fix problems with people's equipment, why am I arguing with people over bills? Customers are awful. Every call is different, sure, but they tend to not be covered by the training. People will get mad over a $2 charge for paper invoices, argue with you about contracts, the Launch teams say stuff that they can't back up. Wages are barely sustainable. $20 an hour, you'll need to be at least a two income household. Only take this job if you have NOTHING ELSE going for you.

2.0

Aug 21, 2024

Started off great…

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Mid-level company so it’s easy to network and be in contact with anyone in the company internal job board so you have the opportunity to advance if your department has the bandwidth to release you Remote work is available

Cons

Most departments are tight on staffing and it takes a lot to move around departments/advance Upper management that recently came in made the work environment rigid and fearful due to the changes A lot of managers who are too concerned kissing up to their higher ups to keep their jobs to care about the wellbeing of their team’s processes You have to be a strong advocate for yourself but not too strong because the HR team functions very efficiently for its purpose

1.0

Jul 24, 2023

not welcoming and rude cult-like culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

nice facility but thats it

Cons

The company culture is not a corporate-like environment. If you come from a truly corporate environment and seeing to stay in that professional atmosphere Hotwire is NOT FOR YOU. This company is run like a small mom-and-pop with no alignment... There's a handful of people that are welcoming all the others feel that your out to take their job... not a pleasant work environment.

Viewing 58 - 60 of 314 Reviews

Jobs at Hotwire Communications

Field Operations Supervisor