Hotwire Communications reviews

The company has a million vice presidents, all trying to protect their sliver of power. They are all pulling in different directions and back-stabbing. Customer service is an embarrassment. I am frequently contacted by customers who are trying to get problems resolved but were trapped in a loop with customer support and/or customer service. My group has lost everyone with the necessary institutional knowledge over the last three years because of mismanagement. Now we have people in critical roles that don't even know what they are failing at because there is no one to train them. Everyone is terrified of HR now because they are so heavy-handed. I thought that this was a good place to work for a while, but it's been a steady downward spiral over the last year. It's awful now. I'm leaving as soon as possible.

Terrible place to work, no training, no communication, no vision, poor management and heavy favoritism