Does Hotwire Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotwire Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Hotwire Communications. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Hotwire Communications?

57% of Hotwire Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotwire Communications 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Hotwire Communications?

Customer Service Representative (19) , Account Manager (15) , Customer Engagement Specialist (10) , Field Service Technician (9) , Installation Technician (9) , Technician (6) , Launch Account Manager (5) , Project Manager (5) , NOC Engineer (4) , Talent Acquisition Specialist (4) , Technical Engagement Specialist (4) , Technical Support Representative (4) , Business Development Executive (3) , Manager (3) , Service Technician (3)

What are the pros of working at Hotwire Communications according to real employee reviews?

"workers are great people, and highly intelligent." ((in 22 reviews)); "Good pay and excellent teachers" ((in 16 reviews)); "Decent benefits" ((in 9 reviews)); "Culture is great." ((in 8 reviews)); "Employees are all nice" ((in 6 reviews))

What are the cons of working at Hotwire Communications according to real employee reviews?

"Management was horrible and did not do their jobs." ((in 35 reviews)); "The customers are terrible, there are no raises and they give you minimal incentives to get more income." ((in 12 reviews)); "No training or incentive programs." ((in 10 reviews)); "My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300" ((in 8 reviews)); "Upper management knows of this supervisor's foolishness and continue to keep him employed because of reasons unknown." ((in 8 reviews))

What are the top reviewed Hotwire Communications locations?

Fort Lauderdale , Miami , Bala Cynwyd , Naples , Tucker , Boca Raton , Miramar , Wynnewood , West Palm Beach , Atlanta , Cypress , Charlotte , Philadelphia , Fort Myers , Hollywood , Orlando , Buford , Port St Lucie , Cypress Creek , Rockford , Foristell , Raleigh , Salisbury , Dallas , Houston , San Antonio , San Juan , Levittown , North Miami Beach , Palm Beach

Hotwire Communications reviews

3.3

57% would recommend to a friend

(317 total reviews)

Kristin Johnson

68% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hotwire Communications has an employee rating of 3.3 out of 5 stars, based on 317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotwire Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

317 reviews

1.0

Sep 20, 2019

A Hot Mess!!

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Cool Co- Workers and some Supervisors Good Opportunity to learn about the customer service side to telecommunications

Cons

Horrible Management, Horrible Service to Customers, very surprised company hasn't been sued out of existence,

1.0

Sep 11, 2019

.

Installation technician

Recommend

CEO approval

Business Outlook

Pros

Decent pay Comp vehicle Full insurance

Cons

Doesn't appreciate employees Preference on upscale employees

3.0

Sep 9, 2019

Decent pay starting out but no raises.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are some great supervisors. The work is very fast paced and you'll always have something to do. The starting pay is pretty good, but that comes with a con. Co-workers are generally very nice and are willing to help out if asked.

Cons

It's an internet and cable provider so you can assume the types of calls you'll be getting. The companies major customer base are higher end HOA and 55+ communities. Customers will range from just plain evil to some of the nicest and understanding people you'll ever speak to. Be prepared to explain things very slowly and simply as the majority of customers will be elderly, but if you're patient and kind with them they will usually return in kind. You will not get any increase in payment unless you're promoted and getting promoted is not the easiest thing in the world to do here. Training is also quite dismal. Once you're on the floor taking calls you will pick everything up quickly if you put in the effort, but be prepared to be quite lost for a month or so.

Viewing 211 - 213 of 317 Reviews

Jobs at Hotwire Communications

Remote Contact Center Supervisor

Communication Desk Analyst