Does Hotwire Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotwire Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Hotwire Communications. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Hotwire Communications?

57% of Hotwire Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotwire Communications 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Hotwire Communications?

Customer Service Representative (19) , Account Manager (14) , Customer Engagement Specialist (10) , Field Service Technician (9) , Installation Technician (9) , Technician (6) , Launch Account Manager (5) , Project Manager (5) , NOC Engineer (4) , Talent Acquisition Specialist (4) , Technical Engagement Specialist (4) , Technical Support Representative (4) , Business Development Executive (3) , Manager (3) , Service Technician (3)

What are the pros of working at Hotwire Communications according to real employee reviews?

"workers are great people, and highly intelligent." ((in 20 reviews)); "Good pay and excellent teachers" ((in 15 reviews)); "Decent benefits" ((in 10 reviews)); "Culture is great." ((in 8 reviews)); "Employees are all nice" ((in 6 reviews))

What are the cons of working at Hotwire Communications according to real employee reviews?

"Management was horrible and did not do their jobs." ((in 33 reviews)); "My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300" ((in 8 reviews)); "No training or incentive programs." ((in 8 reviews)); "Upper management knows of this supervisor's foolishness and continue to keep him employed because of reasons unknown." ((in 7 reviews)); "No work life balance." ((in 5 reviews))

What are the top reviewed Hotwire Communications locations?

Fort Lauderdale , Miami , Bala Cynwyd , Naples , Tucker , Boca Raton , Miramar , Wynnewood , West Palm Beach , Atlanta , Cypress , Charlotte , Philadelphia , Fort Myers , Hollywood , Orlando , Buford , Port St Lucie , Cypress Creek , Rockford , Foristell , Raleigh , Salisbury , Dallas , San Antonio , San Juan , Levittown , North Miami Beach , Palm Beach , Pembroke Pines

Hotwire Communications reviews

3.3

57% would recommend to a friend

(316 total reviews)

Kristin Johnson

68% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (316 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hotwire Communications has an employee rating of 3.3 out of 5 stars, based on 316 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotwire Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

316 reviews

1.0

Mar 10, 2018

A Sham

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Better than nothing or being on the street.

Cons

Management is freakin weird, there is no communication, everyone is related, benefits suck, the CEO and everyone in upper management are basically running a scam from customers. They don’t use GAAP acccounting. They don’t even understand accounting or finance. They pay everything in cash. I couldn’t get out of there fast enough.

1.0

Feb 27, 2018

Tech Support

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

The only Pro is your co workers are nice

Cons

This is the absolute worst company you can ever work for. First they will run a bait a switch with the position they hire you for. They will hire you for a tech support position and you will end up doing straight customer service. Training is horrible because turn over rate is so high they cannot keep reps on the floor long enough to properly train new reps. During the interview they will tell you that you will work certain days and after training they will give you a complete different schedule. Their office looks like an old slave plantation and they treat their employees like slaves and make you do mandatory overtime with no exceptions. Pay sucks and they cant keep talented people long enough because this company is a joke and only good for an in between job.Their product is so bad you will spend your whole day hearing customers saying " Wotwire sucks" ( and the employees agree) , and being cursed out all day by racist customer. They are always having outages and their service is always down and you have to lie to customer and tell them they will be back up soon because the lack of communication between the remote tier 2 team and the field team. Half of the time we dont know what to tell customers because we dont know ourselves.Get your stuff together Hotwire!!! This Company will not be open for long and will end up losing all of their contracts because how bad their product and service is. If I could give this job a -100 rating I would. Please stay clear of this company if you can. Nobody that works here is happy by any means.

3.0

Feb 18, 2018

Growing business

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Growing business in big market. Direct contact with upper management.

Cons

Low pay to start but growing.

Viewing 238 - 240 of 316 Reviews

Jobs at Hotwire Communications

Field Operations Supervisor