Pros
Workers feel empowered at HNS. They do get a lot of responsibility and freedom to pursue their interests, which encourages them to work longer and harder.
Cons
The words from a Sr. VP still ring in my ears "Tell the customer whatever they want to hear, and when the truth becomes inevitable, find somebody else to blame." Needless to say, we got a lot of customer complaints, and each Monday we had a staff meeting to coordinate our lies. Not only is that how they handle customers, but that's how they handle employees as well. All production is done overseas, and the factory is only used to grind serial numbers off the equipment so that customers can't track it. Staff are expected to put in long [unpaid] overtime hours to "keep their commitments". Its not a healthy or professional environment.
