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      Humana

      Engaged Employer

      Humana Inbound Contacts Representative II reviews

      3.7

      57% would recommend to a friend

      (79 total reviews)
      avatar

      Jim Rechtin

      85% approve of CEO

      60% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.3

      Senior management

      Inbound Contacts Representative II employees have rated Humana with 3.7 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Inbound Contacts Representative II professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contacts Representative II professionals compared to other employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      79 reviews
      5.0
      Jun 15, 2023

      It’s okay, but great benefits!

      Inbound contact representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits start day 1, long training time

      Cons

      120 day probation, very strict on bathroom breaks, lots of information in training that makes it hard to easily recall once on calls, can’t transfer to another role before a year and a half.

      3.0
      May 24, 2023

      My experience

      Inbound contacts representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with lots of advancement opportunities

      Cons

      Miscommunications among the programs that Humana offers current position, feels more like retail customer service, even though we are supposed to specialize in healthcare

      3.0
      May 11, 2023

      Great pay subpar culture

      Inbound contacts representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Humanas compensation package was nice and the 401K match was awesome

      Cons

      Humana talks a lot about work life balance but does not actually allow you to utilize the method. They had what is called a “mental health” break that you could take each day. An additional 10 minutes to reset but after being on calla upwards of 2 hrs long, I was never allowed to take advantage of that break. Every time I requested it, it got ignored. I found this to be unfortunate being that the role was high stress.

      Viewing 22 - 24 of 79 Reviews
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      Glassdoor has 8,236 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.