Is Humana a good company to work for as a Inbound Representative?

Inbound Representative professionals working at Humana have rated their employer with 3.0 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Representative interview questions at Humana .

Does Humana pay Inbound Representative employees well?

Inbound Representative professionals rate their compensation and benefits at Humana with 3.6 out of 5 stars based on 89 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Inbound Representative salaries at Humana.

How happy are Inbound Representative professionals working at Humana?

56% of Inbound Representative employees at Humana would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Inbound Representative professionals have also rated Humana with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.1 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 852 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 571 reviews)); "work from home is a good program" ((in 484 reviews)); "Great people and job flexibility" ((in 262 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 212 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 150 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 145 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 124 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 98 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 96 reviews))

Humana Inbound Representative reviews

3.0

56% would recommend to a friend

(89 total reviews)

Jim Rechtin

45% approve of CEO

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (89 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Inbound Representative employees have rated Humana with 3.0 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Inbound Representative professionals have an average working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

89 reviews

1.0

Dec 6, 2022

RUN!!!

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

wellness break and informative town halls.

Cons

The company have been partially bought out and positions were eliminated without a moments notice. I left before any chances happened. No room for growth at all, unless you know someone. Been there for almost 3 years and applied for 10 positions, interviewed for about 3 (maybe 4) and was denied for all positions (even with good metrics). Favoritism and secrecy is very real. They barely care about the members and will put the front line in the line of fire to save themselves. The pay is super low, ESPECIALLY with the position cuts, you’re adding on new responsibilities on your employees. PAY THEM!

5.0

Oct 10, 2022

Humana is a great fast paced place to work if you like member services

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits starting day one, very inclusive environment, ability to help Medicare members navigate their plans

Cons

Work metrics are very tightly measured and constantly adding more, distracting from time and effort needed for member assistance, reps give incorrect info, hr/leave process is handled by a difficult third party, lack of

1.0

Sep 13, 2022

No work life balance

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

You’re off on the weekends

Cons

Lots of micromanaging, the workload does not match the pay

Viewing 43 - 45 of 89 Reviews

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Humana Inbound Representative reviews

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RUN!!!

Humana is a great fast paced place to work if you like member services

No work life balance

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