Is Humana a good company to work for as a Inbound Representative?

Inbound Representative professionals working at Humana have rated their employer with 3.0 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Representative interview questions at Humana .

Does Humana pay Inbound Representative employees well?

Inbound Representative professionals rate their compensation and benefits at Humana with 3.6 out of 5 stars based on 89 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Inbound Representative salaries at Humana.

How happy are Inbound Representative professionals working at Humana?

56% of Inbound Representative employees at Humana would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Inbound Representative professionals have also rated Humana with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.1 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and acceptable" ((in 848 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 540 reviews)); "The ability to work from home is a great plus" ((in 482 reviews)); "Great people and job flexibility" ((in 269 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 205 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 143 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 137 reviews)); "Constant reorganization and layoffs." ((in 126 reviews)); "There was a complete destruction of our processes with no training until late afternoon the day before implementation." ((in 111 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 95 reviews))

Humana Inbound Representative reviews

3.0

56% would recommend to a friend

(89 total reviews)

Jim Rechtin

45% approve of CEO

28% positive business outlook

Ratings by demographic groups

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Inbound Representative employees have rated Humana with 3.0 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Inbound Representative professionals have an average working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

89 reviews

3.0

Dec 30, 2024

Humana employee

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Pay is pretty good to start

Cons

Growth is necessary but it can be long before it happens

1.0

Nov 5, 2024

CarePlus — Strange Training Experience

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Humana —independent of CarePlus— is likely an overall good company to work for. Not sure what CarePlus is doing. Benefits are also excellent.

Cons

Extremely strange training experience designed for their ICRs (Inbound Contact Reps). There were fictitious students in the training class; these individuals posed as “trainees”, however, they were actual employees of Humana (CarePlus) whose purpose was to monitor everything the actual trainees were doing and engage in training based on what they monitored, etc. This made for an extremely uncomfortable & discouraging training environment. They were also very unprofessional; I was appalled at the level of unprofessionalism. Not sure why they would design training this way. It’s very odd and unlike anything I’ve ever experienced. I’m sure they have a justifiable reason for this, and perhaps, it works if it isn’t obvious to the trainees. Pay is also very low, but can suffice for a second/side job.

2.0

Oct 9, 2024

Cool

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not bad working from home

Cons

Pay is very low for the work

Viewing 7 - 9 of 89 Reviews

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