It is almost the only game in town
Pros
Overall, if you value 9-5, it's great for getting home predictably. The company is very concerned with keeping member data protected. Customer service from the customer service representatives is a fundamental "must have". You may not get the answer you want or like to hear, but you will be treated with respect, politeness, and a desire to resolve your problem or issue within the defines of your plan. Salary is higher than average FOR THE AREA. 401k match is excellent.
Cons
1) Bureaucracy is rampant. Upper management wants front-line workers to be invisible. Do not make any waves and you will do okay. (Precisely okay) 2) Focus is on money and not quality of work. Shoddy work is "good enough" or okay. 3) Anything you say or type can and will be used against you. 4) Antiquated software tools used to run IT. Some of the tools are no longer supported by the developer, while others are about to join the living dead (software). 5) Cross team collaboration is minimal and invariably a pain point. 6) If something seems rational to expect, expectations will not be met. 7) Middle management spends vast amount of time protecting their job, not yours. 8) The Louisville area pays below the national average for IT positions even when adjusted for cost of living. Unless you are manager, director, or higher there is ZERO incentive or performance recognition pay. No bonuses. No stock. Nada. 9) Limited opportunities for promotion. There is little differentiation within a position to move from a junior xxx to a senior xxx since the junior, senior, or number do not exist. Promotion means change in responsibilities vs. acknowledgement of higher level of performance and competence. 10) Despite being a health insurance company, the offerings to the employees is arguably almost as bad as it can be while still having insurance. Hourly employees would have to "contribute" 1/2 of their take-home pay to have mediocre coverage for their whole family. 11) Anything that can be done to save a buck in the short-term is done. Something like requesting a "different" mouse requires 2 levels of manager approvals before the request can be submitted to purchasing.
