Humana reviews

3.6

61% would recommend to a friend

(7,614 total reviews)
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Jim Rechtin

60% approve of CEO

54% positive business outlook

Humana has an employee rating of 3.6 out of 5 stars, based on 7,614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

8K reviews
4.0
Feb 11, 2013

Excellent benefits

Recommend
CEO approval
Business Outlook

Pros

Tuition reimbursement, fitness push, advancement

Cons

Corporate setting so it gets less personable

5.0
Feb 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Company really cares about providing perfect Service. Benefits are great. Very forward thinking, innovative leadership in the area of well being.

Cons

Healthcare industry is volatile. Work/life balance is sometimes hard to maintain.

1.0
Feb 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Overall, if you value 9-5, it's great for getting home predictably. The company is very concerned with keeping member data protected. Customer service from the customer service representatives is a fundamental "must have". You may not get the answer you want or like to hear, but you will be treated with respect, politeness, and a desire to resolve your problem or issue within the defines of your plan. Salary is higher than average FOR THE AREA. 401k match is excellent.

Cons

1) Bureaucracy is rampant. Upper management wants front-line workers to be invisible. Do not make any waves and you will do okay. (Precisely okay) 2) Focus is on money and not quality of work. Shoddy work is "good enough" or okay. 3) Anything you say or type can and will be used against you. 4) Antiquated software tools used to run IT. Some of the tools are no longer supported by the developer, while others are about to join the living dead (software). 5) Cross team collaboration is minimal and invariably a pain point. 6) If something seems rational to expect, expectations will not be met. 7) Middle management spends vast amount of time protecting their job, not yours. 8) The Louisville area pays below the national average for IT positions even when adjusted for cost of living. Unless you are manager, director, or higher there is ZERO incentive or performance recognition pay. No bonuses. No stock. Nada. 9) Limited opportunities for promotion. There is little differentiation within a position to move from a junior xxx to a senior xxx since the junior, senior, or number do not exist. Promotion means change in responsibilities vs. acknowledgement of higher level of performance and competence. 10) Despite being a health insurance company, the offerings to the employees is arguably almost as bad as it can be while still having insurance. Hourly employees would have to "contribute" 1/2 of their take-home pay to have mediocre coverage for their whole family. 11) Anything that can be done to save a buck in the short-term is done. Something like requesting a "different" mouse requires 2 levels of manager approvals before the request can be submitted to purchasing.

Viewing 7282 - 7284 of 7,614 Reviews

Glassdoor has 8,244 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.