Humana reviews

Nothing matters anymore but the numbers. Salaried workers are being asked to do more and more work while quality slips away. All that matters is hitting call targets and getting surveys done. Call times must be long enough but not too long. If people don't want to participate we call them again to attempt to get them to change their minds. If you don't answer your phones we call you at every phone number we can find over and over again. If you are lucky enough to get a decent coach the job might be tolerable, but you will still feel micro-managed. This is a nurse telemarketing job.

Metrics to be met have resulted in severe stress and team members working 10-14 hours every day to attempt to meet them with the threat of termination if not met. No consideration for fairly frequent IT issues or Holiday time when members aren't home or don't want to talk. The only thing that matters is that the metrics are met on an hourly and daily basis. Also, if you are salary and have a regular dentist appointment you cannot take an hour of PTO time; you must take the whole day off, or it messes up the daily/hourly metrics. You have to decide how much it's worth to be home,yet not have time for family or self care.