After 2 weeks of training I had no clear understanding of what was expected of a Personal Health Coach position. Then you are told you need to make 10 successful calls everyday. If you are not able to keep up you get fired. You are constantly being monitored, you have to join and participate in Instant Message, respond to email have, 1:1 mtg with your manager and weekly mtgs with your team. If you are idle too long you receive a msg. You log in everytime you make a call or end a call you have to log it. They train you in "resistance" so you can manage the difficult Mbr. You are hung up on, insulted, mistreated, people dont like to waste their time talking about their health every time they speak to someone from Humana. Member's are annoyed with the calls they refuse to respond to our many questions. Every time you call you have to follow protocol. You are graded on if you followed script accordingly. It's so repetitive it drives you crazy. If people refuse to pick up your calls or return your messages, your are encourage to call their PCP and see if they have another no# on the mbr so you can bug the hell out of them. It's not easy calling and getting 10 successful call per day. Each day you receive an email with the nos from the previous days. Every week on Monday there is a gran hoopla of those workers who achieved the highest amount of members. It is just so intense its unbearable. Then you get a one liner on Instant Message with the following message; So and so is no longer with the company. That's it, " poof your'e gone." What funny is that after i resigned and took back my equipment I asked the person who was checking off the equipment. Can you be honest and tell me how many people have turned in their equipment this week and they responded "this week "? Try today there have been 11 people before you and its only 12:30pm. OMG!!! Does Humana "Get IT" are they crazy or what ...how are you going to keep a substantial workforce if you treat people worse than Hebrew Salves. I got out of there after 2.5 mos it was affecting my health. It's horrible!!! don't do it run away people.
