Humana reviews

Horrible management, high level of stress secondary to poor corporate decisions and dishonesty. Continually told that employee well-being and customer well-being is the top priority while huge layoffs occur with very little warning. Employees impacted by layoff told HR has developed options and assistance for locating and applying to internal jobs. Assistance not available and job openings listed for positions that are actively being removed. Very chaotic and coordination between internal departments time consuming and not effective. Minimal communication within the corporate structure including disregard of suggestions or feedback from frontline employees. Ongoing increases in productivity demands and job expectations added constantly. Services and options for customers regularly cut leaving case management workers to deal with the fallout.

Lately, Humana has cut huge (2,500 locally) numbers of staff to reduce administrative costs. This in spite of record setting stock performance/profitability for the last two years. The loss of the merger offer to Aetna has driven the focus toward earnings per share rather than market growth, further complicated by policy changes regarding ACA repayment.