HungerRush reviews

I think the pay is quite low, especially when working in the higher roles of Tier II+. And they certainly treat you like a $19/$20 hour employee. Incessant workload, and at Tier II+, you will be bearing the brunt of the customer support fallout directly resulting from over expectations imposed by the sales team on customers. There are probably better options out there once you've gained some experience - I probably shouldn't have stayed here for so long. Additionally, the company is now exclusively outsourcing Tier I's. As a Tier III, there is basically no incentive to stick around unless you try to transition over to DevOps or something. When I left, the Tier II+ turnover rate was very high. Like to the point that the outsourced Tier I's made up probably 85% of the technical support department. Overburdened, with escalated tickets from the Tier I's, team tickets, critical customer tickets (tickets coming from the biggest customers who were on thin ice because of over expectations set by the sales dept), command assigned tickets, RPower tickets (another POS I was trained on which only a handful of others were), bug validation, and more. I was a part of like 5 call/text queues in addition to what was assigned at random by command. Just very high/stressful workload relative to the compensation at Tier II+. I keep saying Tier II+ because the Tier III's never stuck around, so the roles get heavily blended.

They deducted 10 % of your pay because COVID hurt profits , but then they ended up making more than ever. They did not compensate us for that lost pay even though they were killing it in sales. Escalations had some nice people until they made where you could only call one person from them. The guy I got was the rudest most obnoxious person I’ve ever dealt with. I hated going to work because of him and they wouldn’t switch us.