- Retail leadership depends on paid time-off alone to create work-life balance, which effectively does not exist for Branch Manager, Branch Community Manager, District Manager and Area Manager roles.
- All levels of retail leadership appear to depend too strongly on retail blitzes/sales focuses, exposing the company to reputational, compliance and financial risk. It deviates significantly from the corporate culture and creates a sense of duality in the colleague that is nearly impossible to manage to.
- Colleague turnover always falls on the Branch Manager: When a teller/banker quits, the BM is now a teller or banker and bankers take on overtime. When a BM quits, another BM runs multiple offices. Turnover is never felt by DMs or RAMs outside of increased talent acquisition activities.
- Relationship Banker and Personal Banker goal levels align poorly to BM/CM/DM/RAM goals.
- Size criteria of anonymous feedback surveys is too small (5 direct reports or higher) to ensure true anonymity.