Pros
My issue isn't with the actual tutor-student interaction. Being an ACT/SAT tutor has been great because the materials provided are relevant (if not somewhat outdated), and the one-on-one environment is conducive to real learning. Both my experiences working for Huntington have been generally very good from the tutoring side. That is, until about a month ago.
Cons
My current branch is owned by a wife-husband team who ran the whole business by themselves with only one assistant director, who took on way more than just scheduling and bill pay. In short, if anything happened to either the director (the wife) or the assistant director, the whole branch would start to come apart. There was no delegation, no redundancy in case of emergency. In July, the assistant director left to take another job because of the increasingly erratic and dangerous behavior of the husband, leaving behind a partially trained (albeit well intended) replacement who couldn't keep up with all the demands the assistant director had taken upon herself. The assistant director failed to inform her replacement about the husband's behavior during the training interval. To make matters worse, the wife and husband who own the branch began divorce proceedings, which effectively took them both out of commission. Irate parents began calling the center demanding to know why they couldn't get in touch with the wife for parent conferences. The husband then changed the locks on the building and wouldn't make copies of the keys, meaning that when he decided we were closed, we were closed. We had no way of alerting students or parents that we had to reschedule. Students simply showed up and found a locked building. While all of this was horrendous on its own, the whole calamity reached its peak when the second pay period in August rolled around, and no direct deposits came through. The new assistant director approached the husband (who declared that he'd always been over payroll) about this, and he said corporate would handle payroll. When the assistant director contacted corporate about payroll, they simply said they would let the husband know that she had called them and was concerned about payroll. When the wife was contacted about payroll, she said she would talk to corporate, but had no response otherwise. Both owners and corporate essentially shrugged their shoulders and passed the buck to each other with no one actually delivering. Not only were employees not given the money they'd earned, but parents and students were swindled on services Huntington failed to deliver. Whether or not refunds for those customers are forthcoming is yet to be seen.
