Where to begin...as there are so many negatives in this company:
0) Bleeding talent left and right. In my rather short employment, I have seen more than 50 people leave, which would imply more than a 15-20% turn over. This is awful compared to companies that ended up retaining employees during the pandemic. Below are some reasons why people have left.
1) Lackluster of competitive products and innovation
--Even their top selling HF line is starting to wane and failure to deliver on time
2) Lack of quality and control
--Would ship out products that had quality issues or defects despite the engineers’ telling sales and product NOT to ship
--Hired people who are incompetent in their respective fields
--Poor understanding of supply chain management. Would blame delays due to supply chain and shortages when their near competitor would do just fine.
3) No processes in place or improvement at all
--Overall structure and design are poor
--Lack of enforcement and cohesion
4) Lack of integrity
--Huge favoritism and nepotism in upper management (note it is a family ran business after all).
--Only cares about the revenue numbers despite holding customer orders hostage or not working them. Ended up alienating several accounts and losing them. At least they would not change the PO values and invoice prior to shipping
--No sense of urgency and ethics, does not follow company core values
5) No merit or pay raises
--Expect not to grow or receive any increase in pay as cost of living goes up - this is standard for any regular tech company per annual basis
--Bosses claim they are not in charge of salary/compensation and you have to work with HR to change it, this is completely false
6) Upper management has issues
--They is pretty abusive and only care about themselves and what the family owners want
--Lack of direction from how to run the business, product, marketing, and production
--Lots of conflict of interests
--They treat customer accounts poorly
7) Untalented Product
--The team lacks talent and is overworked
--Has no understanding of the business or market
--Weak product outlook and late to deliver updates to sales and the customer
--Poor reasoning and decisions of releases
--Poor literature and training
--Poor choices of product partners and they have poor documentation and quality as well
8) Poor moral
--Lack of competitive pay and compensation
--Berating by upper management, esp. in sales and production
--Unrealistic sales targets and financial objects to achieve
--Uncompetitive and terrible products that almost make it impossible to sell, to a certain point you have to lie about them
--Delays of product and delivery to customers, which makes everyone unhappy
--Company benefits are lackluster and uncompetitive (at least they cover some of the basics, but the offerings are terrible)
I could list more, but this is a company you DO NOT want to work for. I'm surprised they have been in business this long. This is a view from the US perspective, but it is far worse for those Canadians who work at HQ.
They only get 1 star as the work-life balance is decent if you are remote.