IBM Technical Support Engineer reviews

3.9

70% would recommend to a friend

(441 total reviews)
avatar

Arvind Krishna

61% approve of CEO

57% positive business outlook

Technical Support Engineer employees have rated IBM with 3.9 out of 5 stars, based on 441 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

441 reviews
2.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong company name for your CV. Experience with enterprise systems and production incidents. Access to internal training and documentation. Opportunity to work with international clients and teams.

Cons

Compensation was low compared with the workload and responsibilities. Salary increases and promotions were slow and unclear. Career growth was limited. Shift work and production incidents could be stressful. Processes were bureaucratic and decision-making was slow. Team members were often isolated, and getting help from colleagues was difficult. Knowledge sharing and collaboration were limited.

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