ICON reviews

3.5

63% would recommend to a friend

(5,330 total reviews)
avatar

Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,330 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
3.0
Nov 3, 2025

Depends on manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Personally have a great and supportive manager Flexibility and work life balance

Cons

Company wide layoffs Delayed raises this year Doesn’t seem like there’s room for promotion right now

4.0
Oct 31, 2025
Recommend
CEO approval
Business Outlook

Pros

My line manager was fantastic. Whatever projects I wanted to work on, she figured out a way to put me on them. I really grew as a CRA at ICON. The pay is better than my previous company and generally better compared to other CROs.

Cons

They had a minimum of 8 visits per month for multi-sponsor, which was too much travel for me. The social aspect is lacking. As a CRA, I was working from home or traveling to sites, and I felt very disconnected from my colleagues.

1.0
Oct 29, 2025

Stay far far away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and time off are good. That's how they keep you.

Cons

ICON will overwork you and underpay you. There is little room for promotion. It's about who they like the most and not about who is most qualified. The have a handbook and training, but I am not sure that anyone in upper management or HR actually read it or trained. Complaints of discrimination go ignored or brushed off, and retaliation is a real thing. They are more concerned with keeping the sponsors happy and making sure the contracts get renewed than they are with supporting their employees. And we also haven't forgotten about how our annual merit increases were delayed and then barely worth it because they lied to investors and found themselves in a lawsuit.

Viewing 268 - 270 of 5,330 Reviews

Glassdoor has 6,581 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.