ICW Group reviews

3.4

54% would recommend to a friend

(286 total reviews)

Kevin Prior

81% approve of CEO

56% positive business outlook

ICW Group has an employee rating of 3.4 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICW Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

286 reviews
2.0
Jan 21, 2018

I took a chance and regretted it

Recommend
CEO approval
Business Outlook

Pros

Some of the employees are very nice but mostly under paid. SPECIALLY those who stayed longest.

Cons

IT management is horrible and dishonest.

1.0
Nov 21, 2011
Recommend
CEO approval
Business Outlook

Pros

My fellow co-workers were pleasant.

Cons

Management does not know what they are doing running this company. They treat the hardest working employees terrible and reward others who don't do a good job.

1.0
Oct 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Talented peers and a strong sense of teamwork before leadership changes. The company offered solid learning tools and resources.

Cons

A new leader joined in January, and the experience that followed was one of the least transparent situations I’ve encountered. Multiple employees were involved in discussions about a “new team vision,” which gave the impression that they would be part of the upcoming plan. However, two days later, the entire team was laid off. The interview process for new roles appeared inconsistent and unclear — it felt like decisions may have been predetermined rather than based on fair evaluation. On the day of the layoffs, the director’s tone and comments came across as inappropriate given the seriousness of the situation. Communication throughout the process was confusing. The company-wide email announcing the layoffs did not clearly explain what was happening and created significant confusion across departments. The message also implied that leadership had provided extensive support in finding new jobs, but in reality, employees were given one company suggestion that was not actively hiring. To make matters worse, the VP publicly praised the director’s leadership during the termination meetings, which felt out of touch and insensitive. It’s also concerning that the individual placed in charge of the department had limited background in training or team management, and relied heavily on sales-style communication rather than leadership or collaboration.

Viewing 31 - 33 of 286 Reviews

Glassdoor has 296 ICW Group reviews submitted anonymously by ICW Group employees. Read employee reviews and ratings on Glassdoor to decide if ICW Group is right for you.