Is IGT a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at IGT have rated their employer with 3.6 out of 5 stars in 30 Glassdoor reviews. This is a higher than average score with the overall rating of IGT employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at IGT now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at IGT .

Does IGT pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at IGT with 3.2 out of 5 stars based on 30 anonymously submitted employee reviews. This is 6.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at IGT.

What are the top reviewed jobs at IGT?

Software Engineer (104) , Field Service Technician (51) , Process Associate (49) , Project Manager (46) , Computer Operator (36) , Senior Software Engineer (33) , Manager (29) , Software Developer (27) , Systems Engineer (27) , Software Engineer II (24) , Customer Service Representative (23) , Intern (20) , Engineer (15) , Field Service Technician II (14) , Software Engineer IV (14)

What are the pros of working at IGT according to real employee reviews?

"We have good benefits and generally OK compensation programs." ((in 162 reviews)); "Company has been real good about keeping a good work/life balance" ((in 99 reviews)); "Life style and pay were good" ((in 62 reviews)); "Good culture and perks." ((in 48 reviews)); "Worked with some great coworkers" ((in 43 reviews))

What are the cons of working at IGT according to real employee reviews?

"Poor management of time and resources" ((in 140 reviews)); "Low salary and no promotion" ((in 69 reviews)); "Crappy upper management, weak QA management" ((in 54 reviews)); "Layoffs to "reduce headcount" became common." ((in 45 reviews)); "Managers don't appreciate hard work, some teams has so much disqualified employees with the same salary, that is very disappointing to work with." ((in 39 reviews))

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IGT

IGT Customer Service (CSR) reviews

3.6

98% would recommend to a friend

(30 total reviews)

Nick Khin

Not enough data to show CEO approval

95% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.3

Senior management

3.2

Compensation and benefits

3.2

Career opportunities

Customer Service (CSR) employees have rated IGT with 3.6 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. IGT is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

30 reviews

3.0

Feb 7, 2024

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

decent salary and working environment

Cons

swallow opportunity, shift working, poor manager

5.0

Dec 27, 2023

Good place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Plenty of overtime available and work from home availability

Cons

Not a lot of attention by higher ups

4.0

Dec 15, 2023

Company review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Supportive staff and work place

Cons

No cons for the company

Viewing 10 - 12 of 30 Reviews

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IGT Customer Service (CSR) reviews

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