IRIS Software Group reviews

The business has become completely ruthless recently. Last week, over 20 members of the Field Sales team were axed on the spot. This resulted in the business undergoing a complete organisational reshuffle across sales for both new business and business development. The remaining sales staff were left to soak up the targets of the 22 axed employees on top of their existing targets and expected to sell products they'd never dealt with previously. No training was offered in advance. No planning or preparation was done. It was just completely in at the deep end and completely blind. Targets have been readjusted so that people who are on higher basic salaries are targeted SIGNIFICANTLY higher (over £100K difference for the year) despite being restricted to the same data and marketing as others with lower targets on their team. This means people who worked their socks off over the years for pay rises in their annual reviews are now being punished with completely unrealistic targets which will categorically prevent them from earning a penny of commission. Lower level Management generally do not have a clue what is going on and are forced to play messenger for the big wigs. Usually at their own expense. The business decided to cut the quarter short by half a week at the end of July which forced any sales from the final 3 working days to be taken off their quarter's commission. This decision was made out of the blue with no warning and the CSO didn't even have the decency to put out an official communication. He let Team Managers deliver the news to their teams who were obviously furious to be losing out on money during a difficult time. The new CSO has had multiple calls booked in with the sales function which he has cancelled REPEATEDLY. People just want to know where they stand. When he finally attends his meeting he rambles for 15 minutes and will only accept a maximum of 3 questions from the entire sales floor. There's 30+ of us. All completely clueless and being kept in the dark and wanting to know answers. The business bombard us with fake positive messaging daily such as #GIVINGBACK, #1RIS and #ONETEAM but this couldn't be further from the truth. There is a huge disconnect between sales and the leadership team. The business sent out bottles of Wine/Prossecco to everybody who had avoided the chopping block this week but it has been laughed at as nothing more than an empty gesture by anybody on the sales floor with half a brain. They've been completely ruthless with how they've operated recently and a £15 bottle of fizz isn't going to rectify anything. There are multiple products in IRIS's portfolio that do not have anybody with any expertise across the entire company due to redundancies as Senior Sales Executives and Specialists who looked after those products have been let go of. This will result in more unhappy customers later down the line. But IRIS don't care.

I don’t even know where to start. I’ve never been so poorly listened to, treated like a child and disrespected by management since I’ve started working full time. The managers are extremely patronising and controlling, the pay and commission is awful (they promise you the world and you soon realise it’s all lies) and the employee retention is so bad I should’ve seen this as a red flag when I started. You could bring in an amazing deal and if you missed your call time by 10 minutes you would get in trouble. I was called names by the managers. I was told off for eating a sandwich at my desk once, when I didn’t have a lunch because I was so busy. People steal deals off you on a daily basis, and then these people get praised and higher commission because they were sneaky with the way they worked. People would cry on a weekly basis because of the conditions or the managers, it was truly toxic and after working there 7 months I didn’t feel like myself anymore, I was so miserable and this is the case for all my friends I met there.