Micromanagement ruins a good sales floor.
Pros
As many have mentioned, the people are by far the best asset this company have, however, they work hard and play harder! Great incentives if you are on the right team. Good pay. Finish your work at 5pm so great work/ life balance. Some opportunities to work in other areas of the business or to progress. Good brand, well established, well known and respected.
Cons
The main issue is really micromanagement, but that could come from the fact they employ graduates who still have the Uni life mentality. This is a call centre environment, with managers constantly on about hourly/ daily targets and hitting KPI's. The best sales people are sometimes unethical and so long as the managers can hide this, then it's swept under the table. When complaints come on from customers, sometimes they have to complain to the very sales agent they are making a complaint against which leads to poor customer retention. Poor sales techniques also leads to more complaints and many sales agent avoid the calls/ emails. Difficulties in communicating across departments causes processes to be lengthened, more needs to be done in processes and procedures internally.