employer cover photo
employer logo
employer logo

IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

67% would recommend to a friend

(865 total reviews)
avatar

Jason Dies

75% approve of CEO

64% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

865 reviews
1.0
Mar 27, 2021

Never again

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice team who all understood the struggle

Cons

The pressure and stress of my time at IRIS left me physically and mentally unwell. The company says all the right things...they tell you not to work late. They tell you not to worry. They tell you mental health support is there. But what they don't do is anything that addresses the root of the problem. It is assumed that if you work at IRIS you will be overworked and stressed. Never more so than over the past year, where furloughs and redundancies have simply left the remaining staff with even more work to do. Presenteeism is a massive issue at IRIS. People are scared to take time off due to the fear of what work will have built up when they return. I knew several people who were working through work-related mental health crises because they knew time off would result in more stress when they return. We were regularly reminded to use our annual leave, only to know we would probably end up having to check emails and work on those days anyway. Everyone is under so much strain that we all know that it's inevitably only a matter of time until we make a mistake. And we just have to pray it won't be too consequential. Living in fear of slipping up takes its toll mentally, especially at a company so willing to get rid of people at the drop of a hat. IRIS employees are worked into the ground. There is no value placed on wellbeing (a weekly support group is run, but ironically many people who would like to attend cannot because they don't have time. Additionally, a company should probably start questioning things if they have to have a support group at all) and people are tired. There has been no grace given during the pandemic, and despite the extra stress we were expected to maintain even higher levels of output and productivity, even when we were seriously struggling with external factors. I believe middle management is just as stressed and under pressure as the rest of us. And everyone is scared of being the next redundancy. I thought things would improve for me once I left IRIS, but the years of stress have taken a longer term toll. Months after leaving I am still kept up at night tossing and turning about workload and what I might have missed and what the consequences may be. I would not recommend working at IRIS to anyone.

avatar
IRIS Software Group Response
5y
Thanks so much for taking the time to leave a review, although we’re surprised and disappointed by your comments. We work exceptionally hard across the organisation to provide a supportive environment for employees, and we’re very sorry to hear that this wasn’t your experience. We fully recognise the strain that Covid-19 and the associated lockdowns have put on employees in addition to home-schooling and working remotely for such a long period of time – this is a common theme across many companies and is why we have put extensive measures in place to support employees who might be struggling. This includes training Mental Health First Aiders so colleagues can look out for each other, company funded private healthcare which provides free talking therapies and dedicated mental health support, a free Employee Assistance Programme with 24/7 telephone counselling, our weekly workplace support group (which also shares resources and offers the chance to speak to colleagues at other times should Wednesday mornings be unsuitable), and numerous other activities such as publishing guidelines and running workshops for parents in working from home successfully with kids. We also encourage all managers to check in regularly with their employees and offer dedicated HR support whenever you need. On top of this, we offer fully paid sick pay and free income protection insurance so employee can feel comfortable to take time off should they need it. We ask employees to complete monthly surveys to understand how they’re feeling and the responses show that the vast majority of employees feel well-supported and are proud of the mental health and wellbeing support we have provided since the pandemic began. We are very sorry to hear that this wasn’t your experience, and would really appreciate the opportunity to discuss your feedback in more detail – please contact our Chief People Officer (Stephanie.Kelly@iris.co.uk) so we can help. Kind regards, the HR team
1.0
Oct 7, 2020
Recommend
CEO approval
Business Outlook

Pros

You make good friends with the people

Cons

Where to start? The company had a restructure and made a lot of staff redundant, then decided to merge all of sales into one. What is happening now is that the restructure was done so poorly that even more staff (long term, years long serving staff members too) have left. Now there is a drought of knowledge about the products and current staff have hardly anyone to turn to for help. Customers are getting increasingly irate with all departments because no one knows how processes work any more so everything is done extremely slowly, if at all! They have also been pushing for going back to the office despite the threat to public health and the concerns of many staff who think this is a terrible time to be going back with cases rising so badly in the north west. Its like there is no care for our own health, or the health of our families right now (especially when we can do our jobs from home). It doesn’t feel like you’re cared for, as if you try to voice a concern you are shot down by being told you’re being too negative. We need to voice our concerns to you so we can work through them! Fewer people are earning commission now more than ever due to raised targets, poor account data and a new commission scheme which means you are paid bonus each quarter instead of each month. This isn’t the same job most of us walked into where we earned a decent amount of money.

avatar
IRIS Software Group Response
5y
Thanks so much for leaving a review, although we’re surprised and disappointed by your comments. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. The wider transformation is exciting as it enables us to share expertise and provide greater opportunities for employees across the IRIS family, it increases the potential for cross selling to support our growth, and it helps us provide the best possible service to our customers. We have also increased the training and development resources on offer for all our salespeople to support them in meeting targets. Sales enablement training sessions are now also available in a variety formats, focusing on our products and solutions with the addition of a dedicated platform for sharing content, guides and demos. It is important that we empower our salespeople so we've also created a specialised team of product and presales experts to support them. Unquestionably, we must have the right tools to recognise those who deliver high and exceptional performance, and we have launched a new Sales club (Elite Club) which offers an end of year trip for our highest performing salespeople and a number of encouraging awards along the way. We hope these initiatives go some way to reassure you that we care about our salespeople and their success. We care about your opinions and we’re sorry to hear this hasn’t been your experience recently. We have recently launched Peakon, a tool that allows you to give feedback to your manager and the senior team anonymously and in real time. We are working closely on this to ensure that all suggestions, concerns and ideas raised are listened to and encourage managers to work with you to act upon them. If you have any feedback in the meantime, please don't hesitate to contact your manager, HR representative, or Stephanie Kelly, our Chief People Officer, in complete confidence so that we can help you. Kind regards, the HR team
5.0
Oct 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Huge steps forward have been taken in introducing site meetings, regular company communications, new HR processes and HR policies and training and development for all managers. Opinions and feedback is listened to and action taken where required to make improvements.

Cons

The office is a little tired but the company have recognised this and a revamp is on its way!

avatar
IRIS Software Group Response
6y
Thank you so much for your review! We are delighted to hear that you can see all the changes that are taking place to ensure IRIS is a Great Place to Work. We are particularly excited about our new manager development training! Please look out for even more great initiatives coming up in the Your IRIS newsletter and the monthly company updates. If you have any further suggestions for how we can continue to improve, please contact EmployeeFeedback@iris.co.uk. Kind regards, the HR team
Viewing 82 - 84 of 865 Reviews

Glassdoor has 897 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.