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IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

67% would recommend to a friend

(865 total reviews)
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Jason Dies

75% approve of CEO

64% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

865 reviews
5.0
Mar 23, 2025
Recommend
CEO approval
Business Outlook

Pros

The career growth opportunities are numerous. People tend to get lots of responsibility and there are lots that go on to take more senior roles within and outside IRIS. The DEI metrics are super impressive

Cons

This is definitely a high work rate business and there is a lot expected of you. More diversity in senior management needed

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IRIS Software Group Response
1y
Thank you for taking the time to leave us a review. We’re delighted that you enjoyed your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™ and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative while at IRIS or email employee.feedback@iris.co.uk if you have more feedback to share. Kind regards, the HR team
1.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Some of the staff are lovely.

Cons

Where do I even begin? I was part of an acquisition a few years ago, and since then, IRIS has steadily eroded all the perks and enjoyment of working here. We once had a stellar reputation in our industry—IRIS destroyed that. If IRIS acquires your company, my advice is simple: leave as soon as you can. They do not care about their customers or employees. Prices have skyrocketed in the past couple of years, and with extensive outsourcing to India, we are hemorrhaging customers at an alarming rate. This is not a company on the rise. Senior management is shockingly poor—there’s no real direction, just a relentless focus on profits. IRIS now has over 800 staff in India, and that number is only growing. If you join the company, don’t be surprised if your job is outsourced next. HR exists solely to protect the company—they do nothing to support employees and will only act in the business’s interest. The workload is overwhelming, and if you struggle (as most do), you’ll be belittled and made to feel like a failure. Pay is well below industry standards. HR claims it’s "benchmarked," but they manipulate job titles to justify this. Payrises are non existant. Employees have no voice. Senior management makes terrible decisions, completely ignoring staff input. There’s zero career progression or training. Don’t expect any investment in your growth. If you're considering a role at IRIS, think twice—this is not a place that values its people or customers.

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IRIS Software Group Response
1y
Thank you for taking the time to leave a review, although we’re surprised and disappointed by your comments. Acting on employee feedback is at the heart of everything we do. We’re very proud to have been certified as a Great Place to Work for 5 years running in the UK and after each Great Place to Work survey closes, we review the results and create dedicated action plans for each department based on their feedback, seeing significant improvements year-on-year. We also encourage employees to use our monthly employee engagement survey via Peakon so managers and senior leaders can act immediately. Managers are able to respond to comments directly and managers have left more than 20,000 responses to employees’ comments in the last 12 months. #CustomerFocus is one of our core values and we’re proud to be a member of the Institute of Customer Service, a renowned professional membership body dedicated to promoting service excellence across industries. Through this membership, we’ve run 2 surveys for employees and customers to benchmark ourselves against hundreds of other organisations and show us our drivers and focus areas. We’re also proud to conduct regular NPS customer surveys to gather valuable feedback on what we are doing right and where we can prioritise and invest in development and innovation to drive continuous customer-focused change across the business. We are delighted to have improved our NPS significantly and is at the highest it’s ever been. We’re also passionate about paying our employees fairly and competitively to reward their dedication and hard work. In our annual salary reviews each November, we work together with each department to assign increases using best practice and standardised rules. We also operate pay scales in select departments, which enable our employees to grow their salaries as their skills develop. In addition, we’re delighted to offer all permanent employees an annual bonus entitlement, which pays out each summer. We’re very proud of our extensive track record of growing via acquiring fantastic organisations, with great people who enable us to provide a greater range of products to our customer base. We recognise that going through an acquisition process can be challenging but we’re proud to have refined our acquisitions and integration processes through experience and have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family. We’re delighted to have seen many rising stars from acquired companies who have taken their careers to new heights at IRIS. By joining a larger organisation, employees gain access to increased investment to develop their products, extensive training and development opportunities, and can participate in engagement initiatives, awards and benefit programmes which they may not have had access to previously. In the last 12 months, we’re delighted that IRIS employees have completed over 62,000 hours of learning through our learning management solution (LMS), live courses, apprenticeships or other qualifications at IRIS. This doesn’t include all of the amazing training delivered on a departmental basis. We’re sorry that this wasn’t your experience, and we encourage you to email EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team
5.0
Mar 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Progression is prioritised and the team are great

Cons

Fairly heavy workload but overall work is manageable

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IRIS Software Group Response
1y
Thank you for taking the time to leave us a review. We’re delighted that you are enjoying your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™, and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
Viewing 127 - 129 of 865 Reviews

Glassdoor has 897 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.