IRIS Software Group reviews

Thank you so much for taking the time to leave a review, although we are surprised and disappointed by your comments. We recognise the critical role that strong leadership plays in making IRIS a great place to work and delivering outstanding customer experience, and we have recently hired new members of IRIS' Executive team in support of this. Customer service and onboarding are key priorities for IRIS. We are proud members of the Institute of Customer Service and have taken steps to improve both client and employee experiences, such as implementing advanced technology, customer-focused initiatives, and recognition programs like our Customer Hero Awards to celebrate those delivering exceptional service. These efforts reflect our commitment to creating a seamless experience for every customer and ensuring our employees feel supported in delivering that promise. We’re pleased to hear that you valued the flexibility and autonomy IRIS offers, as creating a positive work-life balance is an important priority for us. We're always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email ​EmployeeFeedback@iris.co.uk​. Kind regards, the HR team

Thank you so much for taking the time to leave a review. We’re delighted to hear that you recognise IRIS’ strong organsational structure and the benefits of working within a large organisation. We fully appreciate that standardisation can sometimes feel challenging for smaller teams, and this is something we continually monitor. IRIS is committed to giving every employee the best possible experience, which is why we run regular surveys to gather honest feedback that helps us improve and balance global standards with team flexibility. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team